Welcome to Sherpa Altitude Adventure. These Terms and Conditions govern the relationship between Sherpa Altitude Adventure (“the Company,” “we,” “our,” or “us”) and our clients (“you,” “your,” or “participant”). By booking a trip with us, you agree to abide by these terms.
1. Booking and Payments
1.1. A non-refundable deposit of [amount] is required at the time of booking to confirm your reservation. 1.2. The remaining balance must be paid [number] days before the trip departure date. 1.3. If the balance is not received within the specified period, the booking may be canceled without a refund of the deposit. 1.4. Payments can be made via bank transfer, credit card, or other methods as specified by the Company.
2. Cancellations and Refund Policy
2.1. Cancellations must be made in writing via email. 2.2. Cancellation charges apply as follows:
- [number] days or more before departure: [percentage]% refund (excluding the deposit)
- [number] to [number] days before departure: [percentage]% refund
- Less than [number] days before departure: No refund 2.3. No refunds will be issued for unused services once the trip has begun. 2.4. The Company reserves the right to cancel a trip due to unforeseen circumstances (e.g., political instability, natural disasters). In such cases, a full refund or an alternative trip will be offered.
3. Travel Insurance
3.1. All participants must have valid travel insurance covering medical emergencies, evacuation, trip cancellations, and personal liability. 3.2. The Company is not responsible for any costs incurred due to lack of insurance.
4. Health and Fitness Requirements
4.1. Participants must be in good physical condition and disclose any pre-existing medical conditions before booking. 4.2. The Company reserves the right to deny participation to any individual deemed unfit for the trip.
5. Risks and Liabilities
5.1. Adventure travel involves risks, including but not limited to altitude sickness, accidents, and unpredictable weather. You acknowledge these risks and participate at your own responsibility. 5.2. The Company shall not be liable for injuries, damages, or losses sustained during the trip due to factors beyond our control. 5.3. The Company reserves the right to modify the itinerary due to unforeseen circumstances for the safety and well-being of participants.
6. Code of Conduct
6.1. Participants must respect local customs, cultures, and regulations during the trip. 6.2. Any disruptive or inappropriate behavior may result in removal from the trip without a refund.
7. Permits and Entry Requirements
7.1. Participants must obtain necessary permits and visas required for the trip. The Company will assist in the process but is not responsible for visa rejections or permit denials.
8. Complaints and Dispute Resolution
8.1. Any complaints must be reported to the trip leader or guide immediately. 8.2. If unresolved, formal complaints must be submitted in writing within [number] days after the trip. 8.3. Disputes shall be settled in accordance with Nepalese law.
9. Changes to Terms and Conditions
9.1. The Company reserves the right to update or modify these Terms and Conditions at any time without prior notice.
For inquiries or clarifications, please contact us at:
Sherpa Altitude Adventure
Boudha, Kathmandu, Nepal
[email protected]
By booking with us, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
